Shipping & Delivery Policy

This policy outlines our shipping and delivery procedures for all products and services offered by Achieve Safety Ltd. We are committed to providing clear and transparent information regarding how your purchases will reach you.

1. General Information
Geographic Scope: We currently deliver to addresses within the United Kingdom and the European Union.
Business Days: Our business days are Monday to Friday, excluding UK public holidays. Orders are not processed or dispatched on weekends or public holidays.
Order Confirmation: You will receive an order confirmation email immediately after your purchase. This email will include your order details. Please check your spam/junk folder if you do not receive it.

2. Digital Product Delivery (Training Courses & Database Registration)
Our training courses and database registration are digital services, meaning there are no physical shipping charges or delivery times associated with them.

Access to Training Courses:
Upon successful completion of your purchase, you will receive an email containing instructions on how to access your training course materials. This email is typically sent within 5 minutes of your purchase.
Access will be granted during 8 working hours via a login to your online learning portal.
Please ensure the email address you provide at checkout is correct and active. If you do not receive your access instructions within the stated timeframe, please contact us at info@achievesafety.co.uk.

Database Registration:
Upon successful registration and payment, your details will be processed for inclusion in the UK Energy and Utiliy Skills database.
Confirmation of your registration and any associated access details (e.g., membership number, portal login) will be sent to your registered email address within 1-2 business days.
Please note that the activation of your database registration may depend on manual verification. We will keep you informed of any significant delays.

3. Physical Product Delivery (Plastic Identity Card)
EUSR National Water Hygiene and SHEA Passport plastic cards are physical products that require shipping.

Processing Time:
Upon successful completion of your training course your EUSR plastic card is printed, the sent to us and then we forward it to you. In the Interim you should recieve a Text Message so that you can install or update the Vircarda Smart Phone app. Please allow 21 business days for receipt of the card. If you have any questions please contact us.

Shipping Methods & Costs:
All single Plastic Cards (EUSR National Water Hygiene cards and SHEA Passports) are shipped via Royal Mail 2nd Class.
Where two or more cards are ordered these are sent by Royal Mail Special Delivery.

Standard Shipping:
Cost: There is no cost for Shipping in the UK and European Union.

Estimated Delivery Time: 2-3 business days after dispatch for the UK. In Europe allow additional 10 days.

Tracking Your Order:
Currently, our standard Royal Mail 2nd Class service does not include comprehensive tracking. If your card does not arrive within the estimated timeframe, please contact us.

Delivery Address:
Please ensure your delivery address is accurate and complete at the time of order. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information.
Changes to the delivery address after an order has been placed may not be possible or may incur additional charges. Please contact us immediately if you need to amend your address.

Delivery Attempts:
If you are not available to receive your delivery, Royal Mail may leave a calling card with instructions for collection from a local delivery office or redelivery arrangement. It is your responsibility to arrange redelivery or collection within the timeframe specified by Royal Mail. Failure to do so may result in the package being returned to us, and additional shipping charges may apply for re-dispatch.

Missing or Lost Packages:
In the rare event that your Plastic Identity Card is lost in transit, please contact us at info@achievesafety.co.uk after the estimated delivery time has passed. We will investigate with Royal Mail and, if confirmed lost, arrange for a replacement to be sent at no additional cost to you.

4. Important Notes
Delivery Times are Estimates: All stated delivery times are estimates and cannot be guaranteed. While we strive to meet these timeframes, occasional delays may occur due to unforeseen circumstances (e.g., adverse weather, Royal Mail issues, peak seasons). We appreciate your patience in such situations.

Combined Orders: If your order includes both digital and physical products, the digital components will be delivered as per Section 2, and the physical component (ID card) will be shipped as per Section 3.

Customer Support: If you have any questions about your order’s delivery, please contact our customer support team at info@achievesafety.co.uk or call us on 07901 726419 during business hours.

Achieve Safety Ltd
7 Masefield Drive, Winwick, Warrington WA2 8XH
https://waterhygienecard.co.uk

Updated 30 May 2025